{"id":3227,"date":"2025-11-29T15:45:37","date_gmt":"2025-11-29T15:45:37","guid":{"rendered":"https:\/\/www.otenergiemineraux.fr\/?page_id=3227"},"modified":"2025-12-10T19:27:01","modified_gmt":"2025-12-10T19:27:01","slug":"livraisons","status":"publish","type":"page","link":"https:\/\/www.otenergiemineraux.fr\/index.php\/livraisons\/","title":{"rendered":"Livraisons"},"content":{"rendered":"\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>\ud83d\udce6 Politique de Livraison<\/strong><\/h1>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. Zones de livraison<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u00f4 T&rsquo;\u00c9nergie Min\u00e9raux livre :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>En France m\u00e9tropolitaine<\/li>\n\n\n\n<li>En Union Europ\u00e9enne (sur demande ou selon options du site)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Les livraisons sont effectu\u00e9es \u00e0 l\u2019adresse indiqu\u00e9e lors de la commande.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. D\u00e9lais de traitement des commandes<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les commandes sont pr\u00e9par\u00e9es sous <strong>24 \u00e0 72 heures ouvr\u00e9es<\/strong>, hors week-ends et jours f\u00e9ri\u00e9s.<br>En cas de forte affluence (ventes sp\u00e9ciales, f\u00eates), ce d\u00e9lai peut \u00eatre l\u00e9g\u00e8rement prolong\u00e9.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Modes et d\u00e9lais de livraison<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les envois sont assur\u00e9s principalement par :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>mondial relay <\/strong>(pour petits objets, pierres roul\u00e9es, bijoux)<\/li>\n\n\n\n<li><strong>La Poste \u2013 Lettre Suivie<\/strong> (pour petits objets, pierres roul\u00e9es, bijoux)<\/li>\n\n\n\n<li><strong>Colissimo<\/strong> (avec ou sans signature)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">D\u00e9lais moyens constat\u00e9s : 2 \u00e0 4 jours ouvr\u00e9s<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ces d\u00e9lais sont fournis \u00e0 titre indicatif et peuvent varier.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Frais de livraison<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les frais de port sont calcul\u00e9s automatiquement lors du passage en caisse selon :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>le poids <\/li>\n\n\n\n<li>le volume<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">La livraison peut \u00eatre <strong>offerte<\/strong> \u00e0 partir d\u2019un certain montant si cette option est propos\u00e9e sur le site.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Suivi de commande<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Chaque commande b\u00e9n\u00e9ficie d\u2019un <strong>num\u00e9ro de suivi<\/strong>, envoy\u00e9 par email d\u00e8s l\u2019exp\u00e9dition.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. Colis endommag\u00e9 ou perdu<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">En cas de colis d\u00e9t\u00e9rior\u00e9, ouvert ou perdu :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contactez-nous sous <strong>48 heures<\/strong> \u00e0 r\u00e9ception ou absence de r\u00e9ception.<\/li>\n\n\n\n<li>Une r\u00e9clamation sera ouverte aupr\u00e8s du transporteur.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>7. Erreur d\u2019adresse<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">En cas d\u2019erreur dans l\u2019adresse fournie par le client :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>La r\u00e9exp\u00e9dition sera \u00e0 la charge du client.<\/li>\n\n\n\n<li>Aucun remboursement ne pourra \u00eatre accord\u00e9 pour un colis livr\u00e9 \u00e0 une adresse erron\u00e9e.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>\ud83d\udcb3 Politique de Remboursement et de Retours<\/strong><\/h1>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. Droit de r\u00e9tractation (14 jours)<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Conform\u00e9ment au Code de la Consommation, vous disposez d\u2019un <strong>d\u00e9lai de 14 jours<\/strong> \u00e0 compter de la r\u00e9ception de votre commande pour exercer votre droit de r\u00e9tractation sans justification.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour exercer ce droit, contactez :<br>\ud83d\udc49 otenergie8@gmail.com<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Produits non retournables<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pour des raisons d\u2019hygi\u00e8ne ou de nature du produit, <strong>ne peuvent pas \u00eatre retourn\u00e9s<\/strong> :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les articles personnalis\u00e9s<\/li>\n\n\n\n<li>Les bijoux port\u00e9s<\/li>\n\n\n\n<li>Les pierres fragiles pouvant s\u2019endommager facilement<\/li>\n\n\n\n<li>Les articles sold\u00e9s et en promotions <\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Conditions de retour<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pour \u00eatre \u00e9ligible \u00e0 un remboursement, le produit doit :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00eatre <strong>dans son \u00e9tat d\u2019origine<\/strong>,<\/li>\n\n\n\n<li>ne pas avoir \u00e9t\u00e9 utilis\u00e9, port\u00e9, complet ou modifi\u00e9,<\/li>\n\n\n\n<li>\u00eatre retourn\u00e9 dans son <strong>emballage d\u2019origine<\/strong>,<\/li>\n\n\n\n<li>\u00eatre envoy\u00e9 dans un colis suffisamment prot\u00e9g\u00e9.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Les frais de retour sont <strong>\u00e0 la charge du client<\/strong>, sauf erreur de notre part.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Produit endommag\u00e9 ou erreur de notre part<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous recevez un article :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>cass\u00e9<\/li>\n\n\n\n<li>d\u00e9fectueux<\/li>\n\n\n\n<li>ou ne correspondant pas \u00e0 votre commande<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Veuillez nous contacter sous <strong>48 heures avec photos<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dans ce cas, un remplacement ou remboursement complet sera propos\u00e9.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Remboursements<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Une fois le retour re\u00e7u et v\u00e9rifi\u00e9, votre remboursement sera effectu\u00e9 sous <strong>7 jours ouvr\u00e9s<\/strong> via virement bancaire ( RIB ).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les frais de livraison initiaux ne sont pas rembours\u00e9s, sauf erreur de notre part.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. \u00c9changes<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">aucun echange.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>7. Colis non r\u00e9clam\u00e9 \/ retour transporteur<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si un colis revient pour :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>adresse incorrecte,<\/li>\n\n\n\n<li>non-r\u00e9clamation en point relais,<\/li>\n\n\n\n<li>impossibilit\u00e9 de livraison,<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Le client pourra demander :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>une r\u00e9exp\u00e9dition (\u00e0 ses frais)<\/strong>,<br>ou<\/li>\n\n\n\n<li><strong>un remboursement du montant des produits<\/strong>, hors frais de livraison.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\ud83d\udce6 Politique de Livraison 1. Zones de livraison \u00f4 T&rsquo;\u00c9nergie Min\u00e9raux livre : Les livraisons sont effectu\u00e9es \u00e0 l\u2019adresse indiqu\u00e9e [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3227","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.otenergiemineraux.fr\/index.php\/wp-json\/wp\/v2\/pages\/3227","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.otenergiemineraux.fr\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.otenergiemineraux.fr\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.otenergiemineraux.fr\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.otenergiemineraux.fr\/index.php\/wp-json\/wp\/v2\/comments?post=3227"}],"version-history":[{"count":5,"href":"https:\/\/www.otenergiemineraux.fr\/index.php\/wp-json\/wp\/v2\/pages\/3227\/revisions"}],"predecessor-version":[{"id":4311,"href":"https:\/\/www.otenergiemineraux.fr\/index.php\/wp-json\/wp\/v2\/pages\/3227\/revisions\/4311"}],"wp:attachment":[{"href":"https:\/\/www.otenergiemineraux.fr\/index.php\/wp-json\/wp\/v2\/media?parent=3227"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}